01. Self-managed account (Agora) vs client account (VieFund)

This document describes the procedure for distinguishing and managing two account structures through Sentinel’s platforms: customer-name accounts and self-managed accounts.

Here are the key points of the procedure explained in the video:

1. Distinction between management platforms

The procedure establishes that a separate interface is assigned to each account structure:

• VieFund: This platform is dedicated to the management of all files held in the name of the client.
• Agora: The Agora portal is used to access the dashboard of self-managed accounts.

2. Features of Accounts in the Name of the Client

For these accounts, the management follows the following rules:

• Direct holding: The account is held directly with a specific fund issuer (e.g., Manulife).
• Issuer exclusivity: The entire portfolio must be grouped under a single issuer; it is not possible to combine several issuers in the same account.
• Consultation: The summaries of these accounts can be consulted directly via VieFund.

3. Features of Self-Directed Accounts

The procedure for self-directed accounts applies when the client wishes to hold funds from several different issuers (e.g. Mackenzie, AGF and Fidelity) in the same account (such as a TFSA):

• Platform: Agora should be used.
• Account Type: The advisor must create “Prime” accounts  to allow for this grouping of issuers.