Formation général Empathy 2026-09-09

Service offerings review with founding motivations and technology expansion plans

Company mission and origins

• Eric Normandin founded Empathy to help individuals navigate the intersection of grief and administrative bureaucracy, such as estate settlements.
• The company integrates human support with technology to assist users in managing life’s most challenging events.
• The strategic roadmap involves scaling operations across new geographies and solutions to build a more resilient society.

Platform and operational infrastructure

• The team discussed utilizing Salesforce and Life Vault for cloud-based document management and service support.
• The team referenced service integration capabilities regarding TD Wealth platforms.